Privacy Policy

The following policy is effective from 1 September 2023.

Introduction

Welcome to Safe Pools Australia's website for pool inspections located in Victoria, Australia. At Safe Pools Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

By using our website and services, you agree to the terms and conditions of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

Information we collect

Personal information

We may collect personal information, which is information that can identify you as an individual. This may include, but is not limited to:

• Your name
• Contact information (e.g., email address, phone number)
• Postal address
• Property details
• Payment information
• Any other information you provide to us voluntarily

Non-Personal Information

We may also collect non-personal information, which is information that cannot be used to identify you personally. This may include:

• Information about your device and browser
• Usage data (e.g., pages visited, time spent on the website)
• Cookies and similar technologies (please refer to our Cookie Policy for details)

How We Use Information

We use your personal information for the following purposes:

• To provide the services you have requested, such as scheduling pool inspections and sending inspection reports.
• To communicate with you regarding your inquiries and appointments.
• To process payments for our services.
• To improve and optimise our website and services.
• To comply with legal and regulatory requirements.
• To send you marketing and promotional communications (if you have consented to receive them).

4. How We Protect Your Information

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures may include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To our trusted service providers who assist us in operating our website and providing our services.
• To comply with legal obligations, such as responding to subpoenas or government requests.
• To protect our rights, privacy, safety, or property, and those of our customers and the public.

Your Privacy Choices

You have the following privacy choices:

• To correct, or delete your personal information please call 1800 707 606.
• You can opt out of receiving marketing communications by following the instructions in the emails we send you.
• You can set your browser to refuse cookies (please refer to our Cookie Policy for details).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please call 1800 707 606..

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

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